Terms & Conditions (GTC)

Last updated: 4 July 2026

1. Scope & Applicability

These General Terms and Conditions (GTC) apply to all offers, orders, sales, and deliveries of products and services (hereinafter “Services”) by NeverBanked GmbH, Heidenmösliweg 7, 8713 Uerikon, Switzerland (hereinafter “NeverBanked”). By placing an order, the customer acknowledges these GTC as an integral part of the contract. Deviating terms of the customer are not recognised unless expressly agreed in writing.

2. Conclusion of Contract

The presentation of Services on the website constitutes a non-binding invitation to the customer to place an order. By submitting a binding order via the online checkout process, the customer makes a firm offer to conclude a contract. The contract is concluded when NeverBanked sends an order confirmation by email or, at the latest, upon granting access to the purchased digital Service.

3. Services

NeverBanked provides digital education products and personalised coaching services focused on careers in investment banking and related fields. All content is provided for educational and informational purposes only. NeverBanked does not provide employment placement services, legal, tax, or financial advice, and does not guarantee interviews, job offers, or specific career outcomes.

4. Prices & Payment Terms

4.1 Prices

All prices are shown in Swiss Francs (CHF), or in EUR or USD where offered, and are inclusive of statutory VAT if applicable. The applicable price, currency, and payment terms are those displayed at the point of sale.

4.2 Payment

Payments are due immediately upon conclusion of the contract unless otherwise agreed at checkout. Access to digital Services is granted only after full receipt of payment. Where a payment plan or instalment option is expressly offered for a Service, the specific terms (including any difference in the total price and the applicable due dates) are those stated at the point of sale and form part of the contract.

4.3 Default

In the event of late or missed payment, NeverBanked is entitled to suspend access to the Services until payment is received in full. Any reasonable reminder and collection costs incurred may be charged to the customer.

5. Refunds & Cancellations

5.1 General Policy – No Right to Refund

Unless explicitly stated otherwise in these GTC or in a separate, written service agreement, all Services (including coaching programs and digital courses) are non-refundable once the contract is concluded and performance has begun or access to the Services has been granted. NeverBanked may make exceptions from this policy on a case-by-case basis in its sole discretion.

5.2 Specific Refund Exception for Online Courses

As a discretionary goodwill policy, and not as a legal right, NeverBanked may grant a refund for its standalone online courses (excluding any bundled coaching or personalised services), subject to the following condition:

The refund request must be submitted in writing to info@neverbanked.com no later than 23:59 Central European Time (CET/CEST) on the 7th calendar day following the date of purchase.

NeverBanked administers this policy in good faith and on a case-by-case basis. NeverBanked reserves the right to withhold a refund if technical data indicates clear abuse of this policy, such as evidence of systematic downloading or redistribution of course materials prior to the refund request. The decision of NeverBanked in such cases is final.

6. Access, Usage Rights & Rules of Conduct

6.1 Intellectual Property

All content (videos, documents, materials) remains the intellectual property of NeverBanked. The customer receives a non-exclusive and non-transferable license for personal use only.

The customer agrees not to share, copy, distribute, or sell any provided materials or the content of Services to any third party. NeverBanked may, at its discretion, watermark materials provided to the customer to protect its intellectual property.

6.2 Prohibited Use

Redistribution, sharing of login credentials, public display, resale, or any other commercial exploitation of the content is strictly prohibited.

6.3 Enforcement

NeverBanked reserves the right to temporarily or permanently block a customer's access in cases of violation of these GTC, especially concerning prohibited sharing or abusive behaviour, if it has valid reasons to believe that the customer has or will violate these GTC.

6.4 Duration of Access (“Lifetime Access”)

Where Services or materials are described as providing “lifetime access”, this refers to access for the duration that the relevant content, platform, or Service is made available by NeverBanked. NeverBanked does not guarantee permanent or unlimited availability and reserves the right to modify, replace, or discontinue individual Services, content, platforms, or features, provided that such changes do not materially reduce the core value of the purchased Service.

6.5 Client-Entered Data & Third-Party Information

Where the customer enters personal data relating to third parties (for example, professional contacts) into tools provided as part of the Services, the customer warrants that they are entitled to do so and hold any legal basis required under applicable data protection law. The customer shall indemnify and hold NeverBanked harmless against any third-party claims arising from data the customer enters in breach of this clause. NeverBanked processes such data as described in its Privacy Policy.

7. Disclaimer & Limitation of Liability

7.1 No Guarantees

NeverBanked provides educational guidance based on experience. No guarantees of specific outcomes are made.

7.2 Limitation of Liability

To the maximum extent permitted by Swiss law:

•  Liability for slight negligence is excluded.
•  Liability for indirect damages, consequential damages, lost profits, missed opportunities, and data loss is excluded.
•  Liability for auxiliary persons (e.g., subcontractors, platform providers) is excluded.
•  Liability for the accuracy, completeness, or results of the information, advice, and strategies provided in our Services is excluded. Specifically, no guarantee or liability is assumed for obtaining interviews, receiving job offers, or achieving any specific career outcome.
•  In cases of mandatory liability, total compensation is limited to the amount of the fees paid for the specific Service causing the damage.

7.3 Mandatory Liability

Mandatory statutory liability (e.g., for wilful intent, gross negligence, or personal injury) remains unaffected.

8. Data Protection

The processing of personal data is governed by NeverBanked's separate Privacy Policy, which is an integral part of these GTC.

9. Final Provisions, Governing Law & Jurisdiction

9.1 Severability

Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected.

9.2 Amendments

NeverBanked reserves the right to amend these GTC. Customers will be notified of material changes via email. The amended GTC shall be deemed accepted if the customer does not object in writing within 30 days of notification.

9.3 Governing Law

These GTC, the contractual relationships based thereon, and any disputes arising therefrom shall be governed exclusively by Swiss substantive law, excluding its conflicts of laws provisions.

9.4 Place of Jurisdiction

For all disputes arising from or in connection with the contractual relationship, the exclusive place of jurisdiction shall be the registered domicile of NeverBanked, currently Stäfa, Switzerland. NeverBanked reserves the right to sue the customer at its place of domicile.

9.5 Form of Communication

Communications must be in writing; electronic communications such as email or messages sent via commonly used messaging platforms satisfy this requirement.